There are a couple things we love about this email example from PayPal. Not only is the opening copy clever and concise, but the entire concept also reflects a relatable benefit of using the service. Think about it: How many times have you been in a situation where you went out to dinner with friends and then fussed over the bill when it came time to pay? By tapping into this common pain point, PayPal is able to pique the interest of its audience. 


From a business perspective, emails are widely used as a cost-effective as well as efficient way of acquiring new customers, boosting sales, building up your brand awareness and fostering a sense of trust among your customers. Email marketing has also shown a better ROI compared to other marketing channels. According to a survey conducted by Direct Marketing Association and Demand Metric, email had an ROI of nearly 122%, whereas other channels such as social media had just 28%.


Instead of showing the same form asking for their name and email address, Hubspot allows you to identify this lead and show a different offer, or ask a different set of questions to learn more about them over time. This is called Progressive profiling – and it allows you to send more personalized email campaigns as you gather more information on your leads.
Fantastic article, thank you! I was wondering if I could ask some advice — we are only a small company that doesn’t need automation or a CRM, we just want to be able to send out monthly emails to 6000+ subscribers that can be categorised into industries or groups. We don’t need bells & whistles. Due to our industry, the chunky CRM doesn’t integrate into a.n.y.t.h.i.n.g. so it’s all very labour intensive but lucky for them I do love a spreadsheet. Thanks in advance for the advice.
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Emails triggered by milestones, like anniversaries and birthdays, are fun to get -- who doesn't like to celebrate a special occasion? The beauty of anniversary emails, in particular, is that they don't require subscribers to input any extra data, and they can work for a variety of senders. Plus, the timeframe can be modified based on the business model.
Non-promotional emails, on the other hand, will be less sales-driven and timely, and more focused on building relationships and providing value to your customers. While promotional email campaigns generally tend to yield a higher click-through rate, non-promotional messages allow you to see what interests your email subscribers so you can segment accordingly. You can follow up later with more targeted messages that help to nurture your relationship with these audiences.
The downside of just making offers is that they’re not useful on their own. People on your list won’t receive any value from you unless they buy what you’re promoting, so they have little reason to stay subscribed. That’s why this email marketing strategy doesn’t work alone. And it’s why many e-commerce sites struggle to keep people interested. There are a few exceptions (e.g., Groupon) that rely entirely on making offers—but then the reason people joined the list was specifically to receive those offers.
Ask for the right information upfront: Great personalization starts way before you hit the ‘send’ button. It all starts with your sign up form. Without data such as name, company and location, you will be very limited with your personalized communication. Remember to only ask for the information you need, rather than the information you want. This is one of the ways that GDPR has impacted marketing teams.
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