We suggest sending an email at least once a month to keep your subscribers engaged, but don’t feel you need to commit to this immediately. And be sure to look ahead and plan accordingly if you think your sending frequency will change for special events and holidays—you don’t want to surprise customers if you typically send once a month but suddenly start sending a stream of emails leading up to a Black Friday sales event.

But while automations are designed to take some of the work and effort out of engaging with your customers, your emails should show that you care. You should take time to research what your customers like to help make your emails sound human and personal. Above all, marketing automation is an opportunity to deepen your relationship with your customers.


If you’ve connected your store to Mailchimp and turned on e-commerce link tracking for your campaigns, you can view purchase data for your subscribers in campaign reports, subscriber profiles, and on the account dashboard. Your reports will show you how much money your campaigns and automations make, as well as total orders and their average revenue.

Mailing lists preceded web forums and can provide similar functionalities. When used in that fashion, mailing lists are sometimes known as discussion lists or discussion forums. Discussion lists provide some advantages over typical web forums, so they are still used in various projects, notably Git and Debian. The advantages over web forums include the ability to work offline, the ability to sign/encrypt posts via GPG, and the ability to use an e-mail client's features, such as filters.

The first is a welcome email with 3 key tasks you can accomplish in the software. Three days later, there’s another email asking what you need to get done and encouraging you to start using the product. Two days later, there’s an email talking about the Asana dashboard. The series ends with an email two days later, which highlights the calendar view.

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